Conducting an effective remote consultation

23/November/7pm

This webcast serves as a great introduction to remote consultations for community pharmacists.

Hosted by editor Richard Thomas FRPharmS, it sets the scene and looks at best practice as a way of helping pharmacists get the most out of these interactions as remote consultations become more common post-Covid.

We covered:

• Current situation - including policy background and contractual requirements across the home nations
• Determining the appropriateness of remote consultations (e.g. CONSULT guide: Consider, Organise, Necessary, Start, Undertake, Listen, Terminate)
• Advantages and limitations
• Technology, equipment and environment
• Skills and techniques
• Interpreting voice and behaviour
• Tips for a successful consultation
• Documentation and post-consultation

We'll also look at what constitutes good practice where schemes are already in operation.

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