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Team Training

Team training helps you focus on how your team works together, enables you to improve professional relationships and build a stronger team.
Skin tags Pharmacy scenario Joint problems Joint pain Muscle pain Infertility Oral pain
baby-reflux
Gastrointestinal

Reflux

Update your understanding about reflux and provide reassurance and advice to parents.

13 Nov 2023 , 5 Min Article

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Dry skin and eczema

Atopic eczema cannot be cured, but there are ways in which people can keep their problematic skin under control. Pharmacy teams can be on hand to discuss the many management and treatment options available and offer them reassuring support.

05 Oct 2023 , 15 Min Article

woman-in-70s
Problem Skin

Generalised pruritus

Scenario: Jane Morris, a 71-year-old regular patient, has been bothered with generalised itchy skin for the past two to three months, which is causing sleeping difficulties. The itching started on her return from an extended break in Spain. She takes atorvastatin for hyperlipidaemia and seems to have a residual tan from her holiday. What do you advise?

13 Sep 2023 , 5 Min Article

footcare
Foot & leg care

Footcare

Foot problems are common, but there are self care tips and OTC products that pharmacy teams can recommend to ease pain, provide relief and make life more comfortable for their customers.

13 Sep 2023 , 15 Min Article

toddler-crying
Child & teen health

Croup-like symptoms

Scenario: A young mum is anxious about her 18-month-old boy, who has been coughing violently and had some difficulty breathing the previous night. While things seem easier this morning, he is still coughing a lot and breathless as well. What do you advise?

16 Aug 2023 , 5 Min Article

woman-with-sore-stomach
Gastrointestinal

Lower GI

Many issues can affect the gastrointestinal tract, so pharmacy teams should be ready to deal with questions on a range of symptoms, from constipation and diarrhoea to haemorrhoids, as well as being able to advise customers on suitable treatment options and lifestyle advice to help prevent and manage them.

11 Aug 2023 , 15 Min Article

male-appendix-pain
Gastrointestinal

Lower abdominal pain

Scenario: Chris Colville, 30 years old, presents at the pharmacy on a Friday morning complaining of quite severe stomach pain. He tells you the pain is in an area below and to the right of his belly button and started hurting about four hours ago. What do you advise?

16 Jul 2023 , 5 Min Article

woman-eye-drops

Eye care

Good vision doesn't necessarily mean the eyes are healthy, so it's important for pharmacy teams to remind customers to take care of their eyes. They can also provide product recommendations and advice for common conditions.

13 Jul 2023 , 15 Min Article

sore-stomach
Gastrointestinal

Diarrhoea in an adult

Simon Buttler, a 34-year-old regular patient, tells you he has had occasional diarrhoea for the past four months. He hasn’t seen anybody else to discuss it as the bouts seem to come and go. Between episodes he is fine and his bowel movements are normal. What do you advise?

20 Jun 2023 , 5 Min Article

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Pregnancy & baby care

Ovulation & pregnancy testing

When trying to get pregnant, understanding the menstrual cycle can help in identifying the days when women are most likely to conceive. But pinpointing ovulation is just the start, and there are other considerations too, many of which pharmacy teams can support couples with.

14 Jun 2023 , 15 Min Article

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Headache and migraine

Headache and migraine

Headache is one of the most common customer complaints, so pharmacy staff need to be aware of how to distinguish between those that can be managed with self care advice and OTC recommendations and those that may need further referral.

12 May 2023 , 15 Min Article

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Musculoskeletal & joint diseases

Muscle and joint pain

Think you're up to speed on strains and sprains? Our latest module aims to boost your confidence when recommending OTC treatments and further advice for muscle and joint pain.

15 Mar 2023 , 15 Min Article

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Women's health

Abnormal uterine bleeding

By Professor Paul Rutter, University of Portsmouth

17 Jan 2023 , 5 Min Article

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Understanding acne

Pharmacy teams are often approached by patients suffering from skin complaints such as acne. Being aware of the various myths surrounding this common skin condition will enable appropriate self-care advice to be offered, as well as effective OTC treatment recommendations.

10 Jan 2023 , 15 Min Article

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Child & teen health

Nosebleeds in a child

By Professor Paul Rutter, University of Portsmouth

23 Dec 2022 , 5 Min Article

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Sore throat

To understand why a sore throat happens, it is useful to know a little about the upper respiratory tract, which comprises of the nose and nasal passages, the sinuses, the pharynx and the larynx.

07 Dec 2022 , 15 Min Article