Train your team: Muscle & joint pain

Training your team and ensuring everyone’s knowledge is up-to-date are important CPD triggers for you. We suggest that you get the team together for a training session based on the activities below and discuss the various ways in which you can offer customers and patients added care in this category.

Subject: Muscle & joint pain

This Train Your Team checklist provides support and information to run a team training session on muscle and joint pain. This content can also be used for your own CPD.


  • Is the pharmacy team fully trained on the indications and benefits of all products for muscle and joint pain?
  • How are pain relief products (oral and topical) displayed in the pharmacy?
  • Do we make the most of the potential for linked sales (e.g. oral and topical analgesics, food supplements, complementary therapies, support bandages)
  • Am I up to date with the latest guidance on osteoarthritis from NICE? 
  • Am I aware which preparations NICE recommends first-line?
  • Are we clear on when to use heat and when to use cold treatment in cases of joint injury?

Training checklist

Ensure support staff understand the following key points:

  • The causes of joint pain, including the various types of injury and arthritis
  • What types of joint pain can be considered for management in the pharmacy
  • Which customers should be referred to the pharmacist
  • The appropriate use of hot and cold in cases of joint injury
  • The use of the PRICE method
  • The importance of not taking certain oral analgesics for longer than three days without referral
  • Questions to ask the customer
  • The role of dietary supplements (e.g. fish oils, glucosamine, chondroitin).

I will:

  • Study the NICE guidelines on osteoarthritis
  • Train my pharmacy assistants to ensure that they can meet the points in this training checklist and consider this training exercise for inclusion in my CPD record.

Latest discussions

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    Thanks for your comments both - Richard ...

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    Having been qualified just over 40 years...

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