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Train your team: Headache and migraine

Training your team and ensuring everyone's knowledge is up-to-date are important CPD triggers. We suggest that you get the team together for a training session based on the activities below and discuss the various ways in which you can offer customers and patients added care in this category.

Subject: headache and migraine

This Train Your Team checklist provides support and information to run a team training session on headache and migraine. This content can also be used for your own CPD.

Reflection

  • Do we distinguish carefully between the different types of headache in the pharmacy?
  • Do we consider lifestyle issues in our discussions with customers suffering from headache?
  • Are we on the look-out for medication-associated headache? Do we have the communication skills to discuss this with sensitivity with customers?
  • Do we recommend the use of headache diaries?
  • Do we know what the NICE guidance says about headache and its treatment? Do we use this guidance in the pharmacy?
  • Do we know about complementary approaches for headache?
  • Could we manage headache more effectively within the team?

Training checklist

Ensure your support staff understand the following key points:

  • The different types of headache, symptoms and triggers
  • The incidence of medication overuse headache and the need to look out for this
  • The role of headache diaries
  • The role of lifestyle and complementary approaches to headache
  • When to refer to the pharmacist.

I will ensure that:

  • We consider our skills in communication with customers suffering from headache
  • Our advice is holistic
  • We continue to learn from our customers to help us provide the best information on managing headache
  • My pharmacy assistants are able to meet the points in this training checklist.

Practice points

  • Is the pharmacy workstation well set up to avoid eye strain? Could you improve it?
  • Do you stock any topical products for headache? Do you know enough about them? Do you recommend them and on what occasions?

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