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Train your team: Bowel health

Training your team and ensuring everyone’s knowledge is up-to-date are important CPD triggers for you. We suggest that you get the team together for a training session based on the activities below and discuss the various ways in which you can offer customers and patients added care in this category.

Subject: Bowel health

This Train Your Team checklist provides support and information to run a team training session on bowel health. This content can also be used for your own CPD.

Reflection

  • Is any further training required to help the team discuss bowel health issues with customers?
  • How well do we check customer requests for products that may be indicative of a more serious bowel condition?
  • Do we take the opportunity to encourage appropriate customers to attend their GP practice for cancer screening?
  • Are we alert to the possibility of bowel conditions that can have similar symptoms?
  • Do we have information to hand on the various self-help groups for bowel conditions?

Training checklist

Ensure your support staff understand the following key points:

  • The physiology and function of the gut and what can go wrong with it
  • The importance of talking to customers who frequently buy antidiarrhoeals or laxatives
  • Specific lifestyle tips for customers with occasional constipation
  • The range of symptoms associated with IBS
  • IBS should not be treated in the pharmacy without a previous medical diagnosis
  • What is meant by constipation
  • The risk factors associated with bowel cancer
  • How an early diagnosis for bowel cancer increases the chances of recovery and survival
  • When to refer to the pharmacist.

Action. I will:

  • Consider how we can raise bowel cancer awareness in the pharmacy and make sure we know what the arrangements are for bowel cancer screening in our area
  • Ensure my pharmacy assistants are able to meet the points in this training checklist.

Practice points

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