A guide to virtual consultations

Covid-19 has created an unprecedented situation where community pharmacy may need to carry out a higher volume of consultations via the telephone or virtually.

SKILLS-BASED TRAINING

A guide to virtual consultations

Covid-19 has created an unprecedented situation where community pharmacy may need to carry out a higher volume of consultations via the telephone or virtually.

Numerous studies show that patients recall and understand only around 50% of what they are told by health care professionals.1-7

So how can you improve your telephone and virtual consultations and help patients get the most from them?

Objectives

  • Understand how to gauge your patients' understanding and provide high quality sessions
  • Learn about the teach-back method and how it can support your consultations

This is a non-promotional item developed by Viatris.
©2021 Viatris. Content designed by CIG Healthcare Partnership.

Job number: PP-TPP-GBR-0629    Date of preparation: May 2021