NHS England’s outsourcing of primary care support services to Capita led to ‘"a short-sighted rush to achieve savings, heedless of the impact on patients or practitioners", the House of Commons Public Accounts Committee says in a highly critical report published on July 25.

"NHS England paid only lip service to engagement with doctors, dentists, opticians and pharmacists on service changes", said the PAC, and "neither NHS England nor Capita properly understood the scale of the challenge before agreeing the contract".

To achieve cost saving objectives Capita closed 35 of the 38 support offices it inherited between December 2015 and November 2016. The office closures resulted in the loss of local expertise and meant that Capita did not have the resources needed to deliver the services required.

In evidence to the PAC, PSNC said that community pharmacies had experienced problems with the delivery of controlled NHS stationery. The major problem, which still continues, concerns market entry - applying to open, transfer ownership or relocate a community pharmacy. In early 2017, community pharmacies had also had problems obtaining payments for pre-registration training graduates.

Recommended

Urgent controls on supply of 150mcg AAIs

Pharmacies have been asked to implement controls on the supply of 150microgram adrenaline auto-injectors (AAIs) with imm...

Pregabalin and gabapentin reclassified as class C drugs

The Government says there has been an increase in fatalities linked to the drugs, which are used to treat nerve pain, ep...




This website is for healthcare professionals, people who work in pharmacy and pharmacy students. By clicking into any content, you confirm this describes you and that you agree to Pharmacy Magazine's Terms of Use and Privacy Policy.

We use essential, performance, functional and advertising cookies to give you a better web experience. Find out how to manage these cookies here. We also use Interest Based Advertising Cookies to display relevant advertisements on this and other websites based on your viewing behaviour. By clicking "Accept" you agree to the use of these Cookies and our Cookie Policy.