A guide to virtual consultations

Covid-19 has created an unprecedented situation where community pharmacy may need to carry out a higher volume of consultations via the telephone or virtually.

Numerous studies show that patients recall and understand only around 50% of what they are told by health care professionals.^1-7

So how can you improve your telephone and virtual consultations and help patients get the most from them?

Objectives

• Understand how to gauge your patients’ understanding and provide high quality sessions
• Learn about the teach-back method and how it can support your consultations