Effective communication and consultation skills are a priority for Health Education England. The General Pharmaceutical Council’s standards for registered premises state that: “Everyone involved in providing pharmacy services must be competent and well informed so that they can safeguard the health, safety and wellbeing of patients and the public in all that they do.”
Following the successful launch of the Consultation Skills for Pharmacy Practice (CSfPP) learning programmes, Health Education England asked CPPE to develop a bespoke resource for pharmacy support staff to move the patient-centred care agenda forward for this important part of the pharmacy workforce.
The resource is in a new CPPE format and consists of a set of learning cards that will help all members of the pharmacy team to become as competent as they can be when communicating and consulting with patients and the public. Alongside the cards, CPPE has developed a Consultation skills topic floor at theLearningpharmacy.com.
A set of cards will be delivered to every community pharmacy in England during the month of February and will include a guide to how the cards can be used by individual pharmacy team members on their own, or as a tool to help facilitate a team training session.
Remember – the CSfPP website contains an extensive range of learning resources to support pharmacists and pharmacy technicians in developing their skills so that they can meet the national practice standards for consultation skills. The cards are a new means to support everyone in a pharmacy who works in a patient-facing role.