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By Richard Thomas, Editor, Pharmacy Magazine

Pharmacists in England have long cast their gaze enviously towards their colleagues north of the border. A smaller population, shorter lines of communication and greater alignment between the profession and those in power are obvious advantages. However, there is a clarity and sense of direction regarding pharmacy in Scotland that is completely lacking in England.

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By Alexander Humphries*

Our main wholesaler has now missed four afternoon deliveries in a fortnight. Twenty per cent of our deliveries have failed to arrive as a result. Our business, like every other pharmacy, relies on a just-intime supply chain, meaning that when things go wrong it immediately causes us a problem. Work starts to back up and patients are kept waiting for their medicines.

When we complain to the driver, he tells us that the reason he misses us out is that his employer will not pay him overtime in order to complete his deliveries. This is unbelievable as we’re talking about a multi-billionpound organisation here, but it just shows, if true, how much contempt there is for us as customers.

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By Richard Thomas, Editor, Pharmacy Magazine

The overwhelming vote by Boots pharmacists to recognise the PDA Union after a bitter dispute lasting nearly eight years could have implications not only at the UK’s biggest pharmacy chain but also sector-wide. It was a crushing defeat for senior managers at Boots, who badly misjudged their response from the very start, and a stunning victory for the PDA.

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By Alexander Humphries

The last month or so has been one of the toughest times I have ever known in pharmacy. My team is at breaking point and a wave of staff sickness has left our service hanging by a thread...

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Many NPA members are paying out more in bills to wholesalers than they are being reimbursed by the NHS

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