Practice Scenarios

Scenario: Painful toilet visits

Kim O’Connell has asked for a quiet word with pharmacist Parveen and tells her it really hurts when she goes to the toilet...

Scenario: Steroids & type 2 diabetes

Would you recognise the predisposing factors that lead to an increased risk of hyperglycaemia with steroid therapy in people with diabetes?

Scenario: Vitamin D supplements

Customer Nusrat Begum is talking to pharmacist Parveen about how the vitamin D supplement she is taking doesn’t seem to be working...

Scenario: Inhalers in schools

Vicky, the pharmacy technician, tells Parveen that someone is asking to “buy a couple of salbutamol inhalers”

Scenario: Delivery drivers

Parveen's dispensing assistant asks about her husband standing in as a delivery driver 

Scenario: Travelling with CDs

Parveen is giving Graeme Alton his methadone instalments for the weekend. He tells her he is planning a holiday in Egypt...

Scenario: Pneumonia

Alarm bells ring for pharmacist Parveen when Graham Parker tells her his mother’s chest hurts and her breathing is bad...

Scenario: Cannabidiol

Technician Kellie is telling pharmacist Parveen about when her grandmother asked her to get some cannabis... 

Scenario: Mycoplasma genitalium

Trainee pharmacy technician Kellie has come to pharmacist Parveen with a query about a STI she has been reading about...

Scenario: compression hosiery

Pharmacy student and part-time staff member, Lauren, has a question for pharmacist Parveen about her coursework...

Scenario: Bell’s palsy

Pharmacist Parveen is talking to Paul Odley, who is usually a regular customer but hasn’t been in for a couple of weeks...

Scenario: Co-dydramol strengths

Linda Wilson is in the pharmacy with a script for her rheumatoid arthritis. She asks if she can have “stronger co-dydramol”...

Scenario: BNF interactions update

An email about changes to the interactions section in the BNF has worried Vicki, the pharmacy technician...

Scenario: Defibrillators

Parveen is talking to her counter assistant, Mirabelle, about having a defibrillator installed outside the pharmacy...

Scenario: Eating disorders

Kelly, the counter assistant, tells Parveen she is worried that a couple of teenage customers may have eating disorders...

Scenario: Hayfever and HIV

Melissa, who has been talking to a customer, hands Parveen a piece of paper. It lists two drugs – Combivir and efavirenz...

Scenario: Domestic abuse

Parveen sees Julie Gray at the counter and pops out to say hello. “Hi Julie,” she says. “How are you? I hardly see you these days...”

Scenario: Resistant hayfever

Adam May comes into the pharmacy with his mum. He is doing his GCSE exams but his hayfever is making it very hard to concentrate...

Scenario: Preconceptual care

Claudia confides in pharmacist Parveen that she and her husband have decided to try for a second baby

Scenario: Infection awareness in pregnancy

Fozia asks pharmacist Parveen if she can speak to her in confidence, so Parveen suggests they go into the consultation room.

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