10 minute clinic: baby care

10 minute clinic: baby care

This handy 10-minute clinic is designed to act as a quick reference guide that will help you when advising customers on the baby care category. The flowchart below will lead you through the decision-making process to help you respond to customer queries

At a glance

Whenever you talk to any customer, remember WWHAM:

Who is it for? 

You will need to find out the age of the child.

What are the symptoms? 

Ask the customer to describe all of the child’s symptoms.

How long have the symptoms been present? 

This will help you determine whether the child has a minor condition
or something potentially more serious.

Action already taken? 

This will establish whether the customer has already given their child
a product that hasn’t helped or wasn’t suitable.

Medication?

It is important to find out if the child is taking any form of medication. 

You don’t have to ask these questions in order, and a customer might give you some of this information anyway. As long as you cover them in the conversation, you should be able to find out the information you need in order to make a recommendation. The golden rule to remember is: if in doubt, refer to the pharmacist. Don’t be embarrassed to ask for their advice.

Self care tips

When a child is suffering from a fever, parents should be advised to:

•  Encourage the child to drink fluids. If the child is breastfed, the most appropriate fluid is breast milk
•  Check for signs of dehydration (e.g. dry mouth, sunken eyes, absence of tears, poor overall appearance) and seek further advice if these are present
•  Check the child during the night.

 When to refer to the pharmacist

  • All babies with a fever
  • All children under three months old (unless post-immunisation)
  • If the child’s temperature is high for longer than 24 hours or rises above 39°C despite treatment 
  • If the child has a febrile convulsion, has had one in the past or if there is a family history of them 
  • If there are symptoms such as a stiff neck, vomiting, a dislike of light or a rash on the skin – these could be signs of meningitis
  • If symptoms do not improve despite treatment
  • If colic-like symptoms continue after a child is four to five months old
  • If a colicky baby is failing to thrive or if there is vomiting or diarrhoea. 

Signposting

 

Press play on your learning!

Brush up on your knowledge of baby skincare with our two-minute learning video.

 

Record my learning outcomes

Inspiring stories related to health, fitness and the pursuit of wellbeing

Share:

Recommended Learning

bookmark_icon_off
Bayer Business Programme

Make it Count: Team Member version

Find out new insights into the consumers of today and explore how, by taking a customer-first approach, you can add value and help build a loyal customer base.

34 Min Module

bookmark_icon_off
Sponsored Education

Abdominal discomfort: Multi-symptom relief with Buscomint

Discover the key benefits of a product that offers multi-symptom relief from abdominal pain, cramps and bloating, plus lifestyle advice to help manage symptoms.

10 Min Module

bookmark_icon_off
Bayer Business Programme

Make it Count: Manager version

This training offers new insights into the customers of today and explores how you and your team can adapt your sales approach to engage with customers in order to grow your business.

34 Min Module

bookmark_icon_off
Sponsored Education

Managing dry eye and blepharitis

Discover the link between dry eye and blepharitis and learn how to help customers effectively manage these conditions.

18 Min Module

bookmark_icon_off
Sponsored Education

How to advise on head lice

Despite them being so common, many people still don't know how to get rid of head lice. This training will arm you with the facts so that you can help customers choose the best treatments and answer their questions with confidence.

7 Min Module

bookmark_icon_off
Sponsored Education

Biological medicines and biosimilars

This module explores biological and biosimilar medicines, and will increase your understanding of the guidelines surrounding the brand prescribing of these drugs and your role in their supply

56 Min Module