Get to know your customers

People's attitudes towards their bladder vary widely. Some come into your pharmacy feeling deeply embarrassed, others accept their condition. Some have a temporary problem, others know it's here to stay. All have their own priorities when it comes to the solution they're looking for.

Getting to know your customers and what drives them is essential to providing the best service.

Say the right things

Communicating clearly and sympathetically is key, as is adapting to your customers' needs and expectations. Making someone feel at ease while discussing a potentially embarrassing condition is a good way of providing real help and great service.

Give the best advice

Knowing what you're talking about is of course essential to be able to give the most valuable advice. The objective of this course is to equip you with the knowledge you need to provide it.