By NPA policy manager Helga Mangion
NOWADAYS it is easier than ever to access and share information and this raises expectations in terms of transparency and customer service. The performance of schools, the cleanliness of restaurants and MPs’ expenses are all available at the click of a mouse.
NHS Choices encourages patients to review their pharmacy, GP, dentist and other health providers online but, unlike these other providers, the pharmacy regulator does not currently publish its reports.
The GPhC consultation, ‘Developing our approach to regulating registered pharmacies’, reflects some of these issues. The NPA agrees with the principle of the publication of reports, provided they are not misleading to the public. Reports should contain only data that informs consumer decision-making, uncluttered by technical details that are useless for that purpose.