Customer consultations
Customer consultations
In the following animations, you will see Janice, a medicines counter assistant, carrying out three different customer consultations. Think about the following questions as you watch each scenario:
- What type of customer is Janice dealing with - an anxious investor or assured quick-fixer?
- Is she asking the right questions?
- How effectively do you think Janice meets the customer's needs?
- What would you do differently?
Click each video to play.
