Customer scenario 1
Customer scenario 1 – Looking for quick results
Jenni, in her 30s, has come to your pharmacy for some advice. She has a wart on her hand that isn’t painful, but is slightly embarrassed about how it looks. Through your consultation you discover that she has had the wart for around 6 months, and has tried treating it with salicylic acid in the past. She doesn’t think the salicylic acid helped, but admits she often missed applications as she didn’t have the time to apply it daily. Jenni wants it gone quickly as she is leaving on a holiday in the next few weeks.
Which of the following recommendations would be most appropriate for Jenni?
she sees her GP
Recommend she sees her GP TRY AGAIN
There is no need to refer her to her GP as there are no causes for concern, for example bleeding or a change in appearance. Warts can be treated using over-the-counter products
EndWarts FREEZE
Recommend EndWarts FREEZE CORRECT
This product provides quick removal of the wart in just one application, so Jenni will not need to remember to apply the product on a regular basis. The wart should fall off within 2 weeks, in time for her holiday
using salicylic acid
Recommend she continues using salicylic acid TRY AGAIN
Jenni wants removal of the wart quickly, and salicylic acid can take over 3 months to be effective. She also finds it difficult to apply the product on a regular basis, so her adherence may have contributed to her lack of results in the past
EndWarts PEN
Recommend EndWarts PEN TRY AGAIN
EndWarts PEN may not work effectively before her holiday as it can take 5–15 applications. The EndWarts FREEZE product is well-suited for this customer