Rowlands announces partnership with booking software provider
Rowlands Pharmacy has announced a partnership with software company HasHealth to schedule and manage patient appointments.
The multiple said yesterday that the software will give patients a “seamless booking experience” while reducing admin time for pharmacy staff. Features include an online waiting list, medical pre-screen questionnaires and “resource management capabilities”.
It can be used for all clinical services including flu and travel vaccinations, the company said, adding that it is now available in 400 stores across the UK. Rowlands said it will save up to 15 minutes in clinic for every a[[ointment.
Rowlands managing director Nigel Swift said: “We pride ourselves on listening to our staff, based on feedback we knew we could do better with our digital proposition for clinical services and flu vaccinations in particular.
“We considered developing our own system, but we were impressed with the wealth of features available with HasHealth and how quick and easy it was to set up and integrate with our existing systems.
“The software provides management flexibility to our staff and the white-label option was perfect because it allowed us to keep customers under our own brand.”
Numark managing director Jeremy Meader commented: “Now that we have successfully integrated HasHealth into our Rowlands operations, we can focus on adding this to our Hey Pharmacist product.
“This would allow our patients and customers to book services in their participating Hey Pharmacist Numark pharmacy and give Numark members access to the time saving benefits.”
HasHealth head of growth Olan O’Sullivan said: “Community pharmacy has done an incredible job during the pandemic and we believe the industry is perfectly placed to provide front line support to patients with a range of chronic conditions, as well as support patients in staying healthy.
“To do this it is crucial to free up pharmacists' time allowing them to expand their role in the community.
“HasHealth does this by automating patient communication and clinical data capture, giving pharmacists up to 20 hours back per week.”