This site is intended for Healthcare Professionals only

Boots rolls out body cameras to over 300 stores to tackle customer aggression

Pharmacy News

Boots rolls out body cameras to over 300 stores to tackle customer aggression

By Arthur Walsh

Boots has rolled out body-worn cameras to a further 225 stores in a bid to tackle violence and aggression towards staff.

The multiple announced last Friday (August 26) that an initial trial involving 83 stores had led to a reduction in the number of aggressive incidents against team members, with Birmingham stores taking part in the Safer City programme seeing a 68 per cent reduction.

The cameras “act as a visual deterrent which prevent incidents escalating,” said Boots.

The company described the use of body cameras as “part of a wider effort from Boots to support its team members and prevent incidents of retail crime in its stores”.

It has also introduced panic alarms, a new CCTV monitoring centre unit and headsets for staff “to allow faster communication across its largest stores”.

Iona Blake, security and incident manager at Boots, said: “We’re pleased that introducing body-worn cameras is helping to make our stores a safer place to work and shop.

“Store that consistently wear their devices have seen around a 45 per cent reduction in incidents, but what’s even more compelling is hearing how much safer and more confident our team members feel when wearing them.”

Copy Link copy link button

Pharmacy News

Stay up to date with all the news, learning and insight in the world of pharmacy.

Share: