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Service objectives

The main objective of Pharmacy First is to offer patients the opportunity to access appropriate urgent care services in a community pharmacy setting. Patients are referred to the service by either:

  • NHS 111 (by telephone or online)
  • 999 service
  • Their own GP practice
  • A primary care out-of-hours service
  • An urgent and emergency care (UEC) setting.

In addition, for clinical pathway consultations only, patients can access the service by attending or contacting the pharmacy without the need for referral.