WHEN TO REFER CUSTOMERS

While many customers' dry skin can be managed with emollients, there are some customers who may need to be referred.

These include:¹

Customers who have tried over the counter emollient products but their symptoms persist
If their skin becomes inflamed or painful
If their dry skin is so uncomfortable that they are having difficulty sleeping or carrying on with their daily routines
If they have open sores or a possible infection as a result of scratching
Customers who have large areas of scaly or peeling skin.

The Aveeno^® Resources Page has lots of additional training and video resources to support your learning

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