Train your team: Dry skin and eczema

Training your team and ensuring everyone's knowledge is up-to-date are important CPD triggers. We suggest that you get the team together for a training session based on the activities below and discuss the various ways in which you can offer customers and patients added care in this category.


Subject: dry skin and eczema

This Train Your Team checklist provides support and information to run a team training session on dry skin and eczema. Work through the activities below. This content can also be used for your own CPD.


  • Is my advice on use of emollient therapy effective and up to date?
  • Do we spend time with customers explaining how to effectively fit emollient therapy into their daily routine?
  • Can I tailor my advice to individual customers, their lifestyles and preferences?
  • Do I communicate the importance of liberal application of emollients, particularly after bathing or showering?
  • Do we display emollients and related products in the pharmacy?

Training checklist

Ensure support staff understand the following key points:

  • Dry skin can affect the quality of life
  • The importance of asking questions to enquire about symptoms because the nature of dry skin varies enormously
  • Dry skin and eczema is very common in both adults and children
  • Common causes and signs/symptoms of dry skin
  • Eczema is characterised by flare-ups
  • The problem of the itch-scratch cycle
  • The importance of emollient therapy and how it works
  • Types of emollients and their role in different situations and times of day
  • Which emollient to choose
  • The role of urea in emollient products
  • How to use emollients in the daily routine
  • When to refer.

I will:

  • Reassess my and my staff’s interventions in customers with dry skin and eczema
  • Ensure that my staff can give a clear explanation to customers about the role of urea in emollient products
  • Ensure that the pharmacy team gives appropriate advice on the correct use and application of emollients
  • Train my pharmacy assistants to ensure that they can meet all the points in this training checklist.

Latest discussions

  1. Pre reg exams

    Thanks for your comments both - Richard ...

  2. Pre reg exams

    Having been qualified just over 40 years...

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