Training your team and ensuring everyone's knowledge is up-to-date are important CPD triggers. We suggest that you get the team together for a training session based on the activities below and discuss the various ways in which you can offer customers and patients added care in this category.

 

Subject: bladder weakness

This Train Your Team checklist provides support and information to run a team training session on bladder weakness. The content can also be used for your own CPD.

Reflection

• Which customers presenting with symptoms of bladder weakness can I manage in the pharmacy?
• Is every member of the pharmacy team confident in talking about bladder weakness?
• Am I aware of the NICE guideline on the management of urinary incontinence in women?
• Am I aware of the terms of service and remuneration for incontinence products prescribed on the NHS?
• Do I know of medicines that can cause urinary frequency and hence increase the risk of urinary incontinence?
• Do we stock an appropriate range of incontinence products, including bladder weakness products? Can my staff explain how these products should be used?

Training checklist

Ensure support staff understand the following key points:

• Bladder weakness tends to be a taboo subject, which should be dealt with sensitively and discretely
• The possible causes of bladder weakness and therefore those customers who could experience it
• There are several types of bladder weakness (i.e. stress incontinence, urge incontinence and overflow incontinence)
• The importance of pelvic floor exercises and bladder training
• The indications for OTC tamsulosin
• Appropriate lifestyle advice
• When to refer to the pharmacist.

I will:

• Update my knowledge of medication associated with urinary frequency
• Find the NICE guideline on urinary incontinence
• Raise awareness of this condition in my pharmacy by displaying appropriate leaflets and literature
• Train my pharmacy assistants to ensure that they can meet the points in this training checklist and consider this exercise as a possible inclusion in my CPD record.