GPhC seeks greater understanding of quality

The GPhC has launched an online workshop to seek feedback from pharmacy professionals and owners about what quality means in pharmacy practice.

The regulator had announced last year during its seminar on professionalism under pressure that it would hold such a workshop to gain a better understanding of what quality in pharmacy means and how it is measured, what are the factors that enable quality services, and what factors hinder the delivery of those services.

There will be two online workshops that will feature conversations with those involved in the delivery or oversight of pharmacy services and will address three broad elements of quality: safety, effectiveness and patient experience. The first online workshop will run until January 31.

The feedback from the workshops and from patients and the public will inform the GPhC’s ongoing programme of work to better understand pressures that pharmacy professionals may experience in the workplace and how they impact the quality of services and patient outcomes.

All those who attended the GPhC’s professionalism under pressure seminar will be invited via email to take part in the online workshop. Other stakeholders who wish to contribute may email chief.executive@pharmacyregulation.org to request an invitation to participate.

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