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My mobile phone network knows that unless it keeps me happy I can easily (well, quite easily) move to another network. The same cannot be said about PMR systems.

It is very difficult to move to another supplier – particularly when the big companies provide pretty much the same offering in terms of price, service and technology. I just don’t get any sense that they view pharmacies as customers, and they seem to have little interest in the way that our businesses are changing.

Unless we can find a way to change this dynamic, the gap between what our technology can do, and what we want it to do, will grow and grow. This could potentially be crippling to pharmacy businesses in an age when customers are increasingly chasing digital by default and struggle to engage with analog pharmacy systems.

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Communities across Wales have a special affection for their local pharmacies, says NPA relationship manager for Wales Steve Simmonds

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By Richard Thomas, Editor, Pharmacy Magazine

This month’s Chief Pharmaceutical Officer’s conference had an interesting and forward-looking programme.

Exploring the role of pharmacy in the NHS Long Term Plan, there were sessions on using data to improve care quality, pharmacogenomics and wellness through social prescribing. Exactly the sort of progressive agenda that community pharmacists are forever being urged to engage with and, as such, highly relevant to our readership.

We would like to tell you more – but unfortunately we can’t.

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*By Alexander Humphries

I’ve known this person for years. She is a dispenser, seen it all, tough as old boots, bless her – which made me sit up and take notice when she started to get upset when we chatted recently. Normally it would take a herd of rhinos to stop her, but this day she was really deflated.

“How is your new dispensing system working out for you?”, I asked. “Not good,” she said. “We all have had to cut our hours. I’ve had to apply for another job because I can’t afford to lose the hours.”

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By NPA head of communications Stephen Fishwick

The road to success is rarely one taken alone. That is why the vast majority of independent pharmacies choose to be members of the National Pharmacy Association. For nearly 100 years, we have brought community pharmacists together, to pool resources, learn from each other and move forwards together.

In tough times the sector needs to stick together to develop solutions that benefit everyone and underpin progress at scale. That’s why we’ve chosen Forwards in Partnership as the theme for our national conference in Manchester on June 20. The conference is a collaboration between the NPA and Pharmacy Magazine, so the idea of partnership is at the very heart of arrangements.

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