By Alexander Humphries*

Our main wholesaler has now missed four afternoon deliveries in a fortnight. Twenty per cent of our deliveries have failed to arrive as a result. Our business, like every other pharmacy, relies on a just-intime supply chain, meaning that when things go wrong it immediately causes us a problem. Work starts to back up and patients are kept waiting for their medicines.

When we complain to the driver, he tells us that the reason he misses us out is that his employer will not pay him overtime in order to complete his deliveries. This is unbelievable as we’re talking about a multi-billionpound organisation here, but it just shows, if true, how much contempt there is for us as customers.

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By Richard Thomas, Editor, Pharmacy Magazine

The overwhelming vote by Boots pharmacists to recognise the PDA Union after a bitter dispute lasting nearly eight years could have implications not only at the UK’s biggest pharmacy chain but also sector-wide. It was a crushing defeat for senior managers at Boots, who badly misjudged their response from the very start, and a stunning victory for the PDA.

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By Alexander Humphries

The last month or so has been one of the toughest times I have ever known in pharmacy. My team is at breaking point and a wave of staff sickness has left our service hanging by a thread...

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Many NPA members are paying out more in bills to wholesalers than they are being reimbursed by the NHS

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So how was FMD Day for you? The EU’s anticounterfeit regulations finally came into force on February 9 but, despite some glitches, it passed largely without incident.

This was mainly because currently only a small proportion of packs have the new safety features – probably fewer than one in five – and most pharmacies missed the deadline for a variety of logistical reasons.

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