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Scenario: Cannabidiol

Technician Kellie is telling pharmacist Parveen about when her grandmother asked her to get some cannabis... 

Scenario: Mycoplasma genitalium

Trainee pharmacy technician Kellie has come to pharmacist Parveen with a query about a STI she has been reading about...

Scenario: compression hosiery

Pharmacy student and part-time staff member, Lauren, has a question for pharmacist Parveen about her coursework...

Scenario: Bell’s palsy

Pharmacist Parveen is talking to Paul Odley, who is usually a regular customer but hasn’t been in for a couple of weeks...

Scenario: Co-dydramol strengths

Linda Wilson is in the pharmacy with a script for her rheumatoid arthritis. She asks if she can have “stronger co-dydramol”...

Scenario: BNF interactions update

An email about changes to the interactions section in the BNF has worried Vicki, the pharmacy technician...

Scenario: Defibrillators

Parveen is talking to her counter assistant, Mirabelle, about having a defibrillator installed outside the pharmacy...

Scenario: Eating disorders

Kelly, the counter assistant, tells Parveen she is worried that a couple of teenage customers may have eating disorders...

Scenario: Hayfever and HIV

Melissa, who has been talking to a customer, hands Parveen a piece of paper. It lists two drugs – Combivir and efavirenz...

Scenario: Domestic abuse

Parveen sees Julie Gray at the counter and pops out to say hello. “Hi Julie,” she says. “How are you? I hardly see you these days...”

Scenario: Resistant hayfever

Adam May comes into the pharmacy with his mum. He is doing his GCSE exams but his hayfever is making it very hard to concentrate...

Scenario: Preconceptual care

Claudia confides in pharmacist Parveen that she and her husband have decided to try for a second baby

Scenario: Infection awareness in pregnancy

Fozia asks pharmacist Parveen if she can speak to her in confidence, so Parveen suggests they go into the consultation room.

Scenario: Type 2 diabetes

Kathleen Harper was recently diagnosed with type 2 diabetes. Pharmacist Parveen asks her how she is doing...

Scenario: Cranberries & UTIs

Sarah has a prescription for nitrofurantoin and asks to buy some urine testing strips...

Scenario: Warfarin

Leo is on warfarin for AF and has started using a home coagulometer but he's worried about the results...

Scenario: Reformulation reaction

Hugh asks to speak to pharmacist Parveen about a reaction he had to his eye drops...

Scenario: Hyperhidrosis

Rachel is worried about the amount her son is sweating, so she asks to speak to pharmacist Parveen about it...

Scenario: Cardiac arrhythmias

Gladys has been to her GP about a fluttering feeling in her chest and comes in clutching a small device...

Scenario: Managing myopia

Jacqui comes in with her daughter. “Oh Lauren, I like your new glasses, they look very smart!” exclaims Parveen...

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