Alliance Healthcare has suffered significant service disruption following an air conditioning outage that led to problems in its support centre’s IT systems.

The wholesaler brought in extra staff to help recover services. The technical issue was fixed at the beginning of the week and twice-daily deliveries were expected to be resumed by the end of Thursday (September 14), said the company.

“We offer our customers our sincere apologies for the inconvenience caused, and thank them for their support.”

Teams at Alliance Healthcare have been working around clock to process and pick orders, said the company. “Patient safety is always our main priority. To that effect, we have added 100 personnel to our service centres, so we can process any remaining orders as quickly as possible.”

Customers were advised to order normally from Alliance Healthcare UK, while an emergency process remains was put in place for any urgent orders.